Selling on Esano
Everything about running a digital file shop on Esano, from your first listing to getting paid.
Opening a shop
Requirements and setup for opening your Esano shop.
- Who can sell on Esano
- What you need to open a shop
- Open an Esano shop
- Choose a shop name and web address
- Set your shop style and tagline
- What can I sell on Esano?
- First listing checklist
Creating and managing listings
Building listings that show buyers exactly what they get.
- Create a listing on Esano
- Listing title and description rules
- Fix a "nearly the same" description notice
- Set a listing's category, keywords and groups
- Set a price and run a sale on a listing
- Offer a listing for free
- Choose which licenses to offer on a listing
- Listing photo sizes and requirements
- Crop, reorder and remove listing photos
- Add dimensions, DPI and color space to a listing
- Publish a listing so buyers can find it
- Edit a listing
- Unpublish or delete a listing
- What listing statuses mean
- Search, filter and sort your listings
- What you can and can't put in a listing
Files and uploads
Uploading the files buyers download, and how Esano checks them.
- File types you can sell on Esano
- File size and count limits for listings
- Upload files to a listing
- What upload and file check statuses mean
- How Esano scans your files for viruses
- What each file type must meet to pass the check
- Fix a blocked file on Esano
- Fix a failed upload or Check failed message
- Replace files on a live listing
- Use ZIP files in your listings
- How Esano detects your file formats
- Sell fonts on Esano
- Sell embroidery files on Esano
- Preview photos vs the files buyers download
- File types Esano doesn't accept
Getting found in search
Helping buyers discover your listings on Esano and in search engines.
- How Esano search ranks your listings
- Write a listing title buyers search for
- Choose search keywords for a listing
- Write a listing description that ranks
- Choose the right category and file details
- Choose listing photos that get clicks
- How the Trending page ranks listings
- Get your listing on the Under $10 page
- How Editors' collections pick listings
- Help shoppers find and share your shop
- How Google finds your listings
- Do reviews help listings get found?
Fees and payouts
What selling costs, and how and when you get paid.
- What fees does Esano charge sellers?
- How much you earn on each sale
- What can be deducted from my payout?
- Stripe payout fees explained
- Connect Stripe to get paid
- Stripe says action needed or not finished
- How the 14-day payout hold works
- Payout schedule and the $25 minimum
- Read your Payouts page
- What do bank payout statuses mean?
- Download your payout statements
- Negative balances and amounts you owe
- My payout hasn't arrived or is paused
- Fix a failed or returned payout
- Change your payout bank account
- Your final payout when your shop closes
Taxes for sellers
How tax works for your Esano sales.
- Does Esano collect sales tax on orders?
- How sales tax affects your earnings
- Tax costs and fees for sellers
- Add your tax information in Stripe
- Form 1099-K and your Esano sales
- Why the Tax column says Under review
- What happens to sales tax when you refund
- Can I sell on Esano from outside the US?
- Do I owe income tax on my Esano earnings?
Managing orders
Keeping track of what you've sold.
- View and filter your orders
- Read an order page
- Find an order by its order number
- What your order payout badges mean
- The "You made a sale" email
- Resend download links to a buyer
- What to do if a buyer can't download their files
- How free item claims appear in your orders
- Contact a buyer about an order
Refunds for sellers
Handling refunds and refund requests from your buyers.
- Issue a refund to a buyer
- Refund whole items or a custom amount
- Respond to a buyer's refund request
- How long you have to respond to a refund request
- Fix a file problem before a refund
- How Esano decides a refund request
- How refunds affect your earnings and payouts
- Buyer access and reviews after a refund
- Bank disputes and chargebacks for sellers
- Refund emails you'll get as a seller
- Track refund requests in your orders
Custom orders for sellers
Taking on custom work for buyers, step by step.
- Turn on custom orders for your shop
- Set up your custom order details
- Find and answer custom order requests
- Send a quote for a custom order
- Record when you start custom work
- Custom order deadlines and clocks for sellers
- Deliver the final files for a custom order
- Handle revisions and problem reports
- Late delivery and asking for more time
- What happens when a buyer cancels a custom order
- Cancel a custom order as the seller
- When a custom order completes and when you get paid
- Emails Esano sends about custom orders
Shop settings and stats
Running your shop day to day.
- Read your seller hub overview
- Find and change your shop settings
- Can I change my shop name or address?
- Add or change your shop logo and banner
- Add or edit your shop tagline
- How your shop page looks to buyers
- Turn on vacation mode
- Switch between shops in your seller hub
- Read your shop stats
- Change the date range on your stats
- Where your shop visits come from
- Why Esano hid, suspended or closed your shop
- Close your shop
- How Esano counts visits to your shop
Shop teams and groups
Working with other people and organizing your listings into groups.
- Shop team roles and what each can do
- Invite someone to your shop team
- Accept an invite to join a shop team
- Resend or cancel a shop team invite
- Change a shop team member's role
- Remove someone from your shop team
- Leave a shop you help run
- Shop team limits and ownership rules
- See what your shop team has done
- Emails Esano sends about shop teams
- Create and manage shop groups
- Add listings to shop groups
Messages and reviews for sellers
Talking with buyers and keeping track of what they say about your shop.
- Read buyer messages in your shop inbox
- Reply to a buyer's message
- Star, archive and mark shop messages
- Get email alerts for new buyer messages
- Who on your team can see shop messages
- Report an abusive or spam buyer message
- See reviews of your listings
- Reply to a buyer's review
- How ratings show on your shop and listings
- Report a review or ask for its removal