Trust and safety

7 articles

• Which email addresses does Esano send from?

  Real Esano emails come from no-reply@, messages@, orders@ and hello@ at updates.esano.com. See what each sends and how to spot a fake.

• Spot phishing and scam messages

  Learn the warning signs of fake Esano emails, texts and shop messages, what to do if you get one, and how to report it to Esano.

• Never pay outside Esano

  Why you should only pay for Esano orders at Esano checkout, how off-platform payment scams work, and how to report a shop or buyer who asks.

• Report a message or conversation

  Report spam, harassment or a scam in an Esano conversation. Steps for buyers and sellers, what each reason means, and what happens next.

• Report a listing or shop

  Esano has no report button on listings or shop pages yet. Email customerservice@esano.com with the link and details, or use the tools that exist.

• Download and open files safely

  Safe habits for downloading and opening digital files you buy on Esano, and what to do if a file looks wrong or asks for something odd.

• What Esano will never ask you for

  Esano never asks for your sign-in code, and tells you never to share passwords or payment details in messages. Know what's safe to share.