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Buying on Esano
Everything about finding, buying and downloading digital files from independent shops.
- Finding itemsFind files and shops, save favorites and ask questions before you buy.20 articles
- Cart and checkoutYour cart, shop discounts, payment methods and checkout problems.16 articles
- Downloads and filesWhere your files are, how to download them, and what to do when a file won't open.16 articles
- Licenses and using your filesWhat each license lets you do with the files you buy.12 articles
- Refunds and order problemsWhen a file isn't what you expected or something went wrong with an order.15 articles
- Custom ordersAsking a shop to make something just for you, from request to final files.15 articles
- ReviewsSharing what you thought of a purchase.11 articles
- Messaging shopsTalking to shops before and after you buy.9 articles
Selling on Esano
Everything about running a digital file shop on Esano, from your first listing to getting paid.
- Opening a shopRequirements and setup for opening your Esano shop.7 articles
- Creating and managing listingsBuilding listings that show buyers exactly what they get.16 articles
- Files and uploadsUploading the files buyers download, and how Esano checks them.15 articles
- Marketing and getting foundSearch visibility, bundle discounts and the tools in your shop's Marketing page.14 articles
- Fees and payoutsWhat selling costs, and how and when you get paid.16 articles
- Taxes for sellersHow tax works for your Esano sales.9 articles
- Managing ordersKeeping track of what you've sold.10 articles
- Refunds for sellersHandling refunds and refund requests from your buyers.11 articles
- Custom orders for sellersTaking on custom work for buyers, step by step.13 articles
- Shop settings and statsYour shop profile, About page, announcements and day-to-day stats.17 articles
- Shop teams and groupsWorking with other people and organizing your listings into groups.12 articles
- Messages, questions and reviewsAnswering buyers' questions and messages, replying to reviews and choosing shop emails.11 articles
Your account
Signing in, keeping your account secure and controlling your data.
Policies and safety
The rules that keep Esano fair and safe for buyers and sellers.
Popular articles
- Download files you boughtBuying on Esano · Downloads and files
- Esano's refund policy for digital filesBuying on Esano · Refunds and order problems
- What fees does Esano charge sellers?Selling on Esano · Fees and payouts
- Create an Esano accountYour account · Signing in and security
- Add items to your cartBuying on Esano · Cart and checkout
- Who can sell on EsanoSelling on Esano · Opening a shop
- Esano license types explainedBuying on Esano · Licenses and using your files
- File types you can sell on EsanoSelling on Esano · Files and uploads
Still need help?
Email customerservice@esano.com or call 888-463-7051 (toll-free). Include your order number if you have one.