Close your shop

To close your shop, email customerservice@esano.com. Esano's seller terms say that is how you end your relationship as a seller, and either side can end it at any time.

If you only need a break, use vacation mode instead.

How to close your shop

1. Send an email to customerservice@esano.com from the email address on your Esano account.
2. Say that you want to close your shop and give your shop name.
3. Watch that inbox. Esano sends notices about your shop there.

Seller hub has no close-shop button. You can also reach Esano from the contact page.

What happens when a shop closes

• New sales stop right away. Once either side gives notice, new sales close immediately.
• Undelivered orders are resolved. Orders that haven't been delivered are refunded or otherwise resolved.
• You are paid what you are owed. Your remaining earnings go out on the regular payout schedule, without the $25 minimum. Esano may hold back an amount for refunds, disputes and chargebacks that are open or may still be filed.
• Nothing owed is cancelled. Closing doesn't cancel amounts you owe, refund obligations or records.

For how held money is reviewed and how your last payout is sent, see your final payout when your shop closes.

If Esano closes your shop

If Esano decides to end the relationship, it emails you a notice and the same rules apply. See why Esano hid, suspended or closed your shop.

Closing your shop vs deleting your account

Closing your shop stops your selling. To remove your whole Esano account, see delete your Esano account.