Read buyer messages in your shop inbox

Buyer messages arrive in Seller hub → Messages. Each buyer has one conversation with your shop, and new messages are added to that thread. Buyers start a conversation as described in message a shop on Esano.

Open your shop inbox

1. Open the account menu on esano.com and choose Seller hub.
2. In the left menu, choose Messages.

A number next to Messages shows how many conversations are unread. It updates as new messages come in. When no buyer has written yet, the inbox says "When buyers message your shop, their questions show up here."

What you see in the list

The list shows one row per buyer conversation, with the most recent first. Each row shows the buyer, a preview of the latest message, and badges when the conversation is tied to a custom order or a refund request. Unread conversations are marked.

The list shows 50 conversations at a time. Use the arrows above the list to move between newer and older pages.

Use the folders

The folder list on the left filters your conversations:

• Inbox: your conversations, except the ones you archived.
• Unread: conversations you haven't opened yet.
• Starred: conversations you starred.
• Needs a reply: conversations where the buyer wrote last.
• Sent: conversations you've replied to.
• Archived: conversations you moved out of your inbox.

On a phone, the folders appear as a menu at the top, with Unread and Needs a reply pills beside it.

Search your messages

Type in the Search messages from buyers box at the top of the page and press Enter. Search looks through the text of messages and buyer first names. If nothing matches, the page says no messages match your search.

Open a conversation

Select a row to open the thread. The side panel shows:

• The buyer's name and the year they started buying on Esano.
• Orders from you, with each order's status, such as Paid, Refund requested, Paid out, or Refunded. Select one to open its order page.
• Custom orders between you and that buyer, if there are any. See find and answer custom order requests.

Opening a conversation marks it as read. To reply, see reply to a buyer's message. To keep your inbox tidy, see organize your shop inbox.