Messages and reviews for sellers

10 articles

• Read buyer messages in your shop inbox

  Find messages from buyers in your Seller hub, see which ones are unread or waiting on you, and search past conversations by keyword or buyer name.

• Reply to a buyer's message

  Answer a buyer from your Seller hub. Learn how replies are sent, the 2,000 character limit, what buyers see, and what to do if a message fails to send.

• Star, archive and mark shop messages

  Keep your Seller hub inbox tidy. Star important conversations, archive finished ones, and mark messages read or unread, one at a time or in bulk.

• Get email alerts for new buyer messages

  Esano emails shop owners when a buyer sends a message. See how often alerts arrive, how to turn them on or off, and where to find unread messages.

• Who on your team can see shop messages

  Owners, Managers and Support team members can read and reply to buyer messages and reviews. See what each role can do and what buyers see.

• Report an abusive or spam buyer message

  Report a buyer conversation for harassment, spam or a scam from your Seller hub. See the reasons you can choose and what happens after you report.

• See reviews of your listings

  Find every review of your shop in the Seller hub. See your average rating, which reviews need a reply, and which are 3 stars or less.

• Reply to a buyer's review

  Post a public reply to a review of your listing, edit it later, and learn what you can write. Each review gets one reply, up to 2,000 characters.

• How ratings show on your shop and listings

  See where star ratings appear on Esano, how your shop rating is worked out from your listings' reviews, and why a rating may not show yet.

• Report a review or ask for its removal

  Report a review that breaks Esano's rules from your Seller hub. See the reasons you can choose, how fast Esano checks it, and when reviews are removed.