Resend or cancel a shop team invite

To resend or cancel an invite, go to Settings → Team and use Resend or Cancel in the invite's row. Only the shop owner can do this.

Resend an invite

1. Go to Settings → Team.
2. Find the invite in the table. It shows the person's email, the role, and a line like "Invited 2 days ago, expires Oct 9".
3. Select Resend.

You will see "Invite sent again to" and the address. Esano emails them a new Accept invite link and resets the invite to 7 days from now. The earlier link no longer works.

Use this when:

• The person says they never got the email.
• The invite shows Expired.
• The first email got buried and you want a fresh link.

Resend limits

• You can resend an invite once a minute. If you try sooner, wait a minute and try again.
• Each shop can send at most 20 invite emails in 24 hours. First invites and resends both count.
• Bringing back an expired invite needs a free spot on your team. See shop team limits and ownership.

Cancel an invite

1. Go to Settings → Team.
2. Find the invite in the table.
3. Select Cancel.

You will see "Invite to" the address "cancelled." The invite disappears from the table and its link stops working right away. Cancelling frees up a spot on your team.

Esano doesn't send the person an email when you cancel. If they open the old link later, the invite page won't load.

What the status means

• Invite sent: The invite is active and hasn't been accepted yet.
• Expired: 7 days passed. Resend it or cancel it.

Accepted and declined invites leave the table. Accepted people move into the team list. A declined invite shows up in the activity log.

Sent to the wrong email?

Cancel the invite, then send a new one to the right address. An invite only works for the email it was sent to, so editing isn't possible.