Emails Esano sends about shop teams

Esano sends two emails for shop teams: an invite to the person you ask to help, and a short note to you when they accept. For every other seller email, see emails you get from Esano as a seller.

The invite email

When you invite someone or resend an invite, Esano emails the person you invited.

• Subject: "[Your first name] invited you to help run [shop name]". If you haven't set a first name, it uses your shop's name instead.
• Heading: "Join [shop name] on Esano".
• What it says: who added them, their role, what that role lets them do and what it doesn't.
• Button: Accept invite, which opens the invite page.
• Expiry: the date the invite expires, 7 days after it was sent. It also tells them they can ignore the email if they weren't expecting it.

Each resend creates a new link, so the newest email is the one that works. See accept an invite to join a shop team for what they do next.

The "joined" email

When someone accepts, Esano emails the shop owner.

• Subject: "[Name] joined [shop name]".
• What it says: they accepted your invite and can now help run the shop in their role. It also reminds you that everything they change shows in the activity log on your Team tab.
• Button: Open your team, which takes you to Settings → Team.

If someone leaves and later accepts a new invite, you get a new email.

Emails Esano doesn't send

Esano doesn't email anyone when you:

• Cancel an invite.
• Change a person's role.
• Remove a person.
• Leave the team (when a member leaves on their own).

You'll find these in the activity log.

Also, buyer message alerts still go to the owner only, not to team members.

If the invite email doesn't arrive

1. Ask the person to check spam or junk. Emails come from hello@updates.esano.com. See which email addresses Esano sends from.
2. Check you used the right address. The row in Settings → Team shows the email you invited.
3. Resend the invite from the same row. Resending is limited to once a minute.
4. If the address was wrong, cancel and send a new invite.

Still stuck? Contact Esano support.