Report an abusive or spam buyer message

To report a buyer, open the conversation in Seller hub → Messages and select Report this conversation. Esano reviews the report, and the buyer isn't told.

Report one conversation

1. Open the account menu on esano.com and choose Seller hub.
2. Choose Messages, then open the conversation.
3. In the side panel, select Report this conversation. You can also open the More actions menu (the three dots) at the top and select Report.
4. Under What's wrong?, choose a reason.
5. Add Details if you want to. This is optional and can be up to 1,000 characters.
6. Select Report.

You'll see "Reported. Esano will review it." and return to your inbox.

Choose a reason

• Spam
• Harassment or abuse
• Scam or asking to pay outside Esano
• Something else

No reason is chosen to start with, and Report stays off until you pick one. Use Details to explain what happened, for example what the buyer asked you to do, so the person reviewing it has context. For what each reason covers, see report a message or conversation.

Report several conversations at once

1. In your inbox list, tick the box next to each conversation. Use Select all conversations to pick every row on the page.
2. Select Report in the bar above the list.
3. Choose a reason and select Report.

The dialog is titled "Report" with the number of conversations. Your reason and details apply to all of them. If some reports fail, Esano tells you how many went through so you can retry the rest.

What happens after you report

• Esano reviews the report.
• The conversation moves to your Archived folder and is marked as read.
• The buyer isn't told. Esano doesn't send them a message, email or other notice.
• The messages stay in the thread, so you can still read them in Archived. See star, archive and mark shop messages.

The report is saved for Esano to review. If something needs attention sooner, use the steps below.

Get help right away

If someone threatens you or asks you to move a sale off Esano, report the conversation and also email customerservice@esano.com or use the contact page. Include the buyer's name and the date of the message. For the rules everyone on Esano follows, see trust and safety and never pay outside Esano.

Team members

Anyone with message access can report a conversation. See who on your team can see shop messages.