Custom orders

14 articles

• How custom orders work

  A custom order is digital work a shop makes just for you. Learn each step, from your request and the shop's quote to payment and final files.

• Find shops that take custom orders

  See which Esano shops take custom orders, where the Request a custom order button appears, and what a shop's starting price and turnaround mean.

• Send a custom order request

  Tell a shop what you need with a brief, reference images, file types, budget and date. Sending a request is free and you pay only if you accept the quote.

• Why can't I send a custom order request?

  Fix common custom request problems: an open request already exists, the shop is on vacation or full, you hit the daily limit, or the form shows an error.

• Find and track your custom requests

  Find every custom order request in Account, Custom requests. See what each status means, what needs you next, and where your history and files are.

• Review, decline or renew a custom order quote

  See what a custom order quote includes and how long it lasts. Learn how to accept, ask a question, decline, or ask for a new quote after it expires.

• Accept and pay for a custom order

  Accept a shop's quote and pay for your custom order through its own checkout in US dollars. See what happens next and what to do if payment fails.

• What the start notice means on a custom order

  A start notice marks when a shop actually begins your custom order. See where to find it and how it changes whether you can cancel for a full refund.

• Cancel a custom order

  How to withdraw a request, decline a quote, or cancel a paid custom order for a full refund before work starts. Plus what changes once work begins.

• What to do when a custom order is late

  Find your due date, answer a shop's request for more time, and cancel for a full refund when delivery is more than 3 days past the agreed date.

• Get and approve your custom order files

  Download your finished custom order files from your request page or Purchases, then approve them, ask for changes, or let the order close after 7 days.

• Ask for changes to a custom order

  Use the revisions in your quote to ask a shop for changes after delivery. See how many you have, what to write, and how fast the shop must reply.

• Report a custom order problem

  Ask Esano to review a custom order that never arrived, has missing or corrupt files, or doesn't match your brief. See the 7-day window and 5-day decision.

• Emails you get about custom orders

  See every email Esano sends about your custom orders, from request sent and quote ready to files ready and running late, and why you can't turn them off.