Resend download links to a buyer

To resend files, open the order in your Seller hub and select Resend download links. Esano emails the buyer links to the files they bought from your shop.

Resend links

1. Open your Seller hub and select Orders.
2. Select the order number.
3. At the top of the order page, select Resend download links.

A short message appears: "Download links sent for order E-10482." The buyer gets an email titled "Your downloads from" followed by your shop name.

If you have a team, the resend is recorded in your shop's activity as "resent download links for order". See what your shop team has done.

What the buyer gets

The email, sent from orders@updates.esano.com, has:

• A "Your downloads" heading with your shop name, the order number and the date.
• Each item with a Download link for every file in it.
• A View your purchases button.
• A note: "Sign in to Esano with this email address to download. Your files also stay in your purchases."

The email names your shop but never the person who clicked the button. For a custom order, the link reads "View your custom order files" instead.

The download links only work while the buyer is signed in to the Esano account that bought the order. A link forwarded to someone else won't give them the files.

When the button isn't there

You won't see Resend download links when:

• The order has been fully refunded, or every item in it has been refunded.
• Your role doesn't include orders. Listings team members can't see orders at all.

Items that were refunded are left out of the email. Only files the buyer still owns are sent.

Errors you might see

• Links were sent a few minutes ago. You can resend once every 10 minutes for each order. Wait and try again.
• This order has no files the buyer can still download. The order was refunded, or the listing no longer has files to send. Replace the files in the listing, then try again. See replace files on a live listing.
• Couldn't send the email. Try again in a few minutes. The email couldn't be sent. Try again shortly, and you won't hit the 10-minute limit because of a failed send.
• We couldn't find that order. Reload the page. The page is out of date or you're working in a different shop. Reload and try again.

Buyer-side help

Buyers can also find their files without you by signing in and opening Purchases. Point them to download files you bought if they're unsure where to look.