Custom orders for sellers
Taking on custom work for buyers, step by step.
13 articles
- Turn on custom orders for your shop
Turn on custom orders in your Esano shop settings so buyers can request personalized work. See what buyers see and what you need first.
- Set up your custom order details
Set your custom work description, starting price, turnaround, included revisions, open request limit and buyer questions in your Esano settings.
- Find and answer custom order requests
Find new custom order requests in your Esano Seller hub and answer within 3 days with a quote, a question or a decline, or the request expires.
- Send a quote for a custom order
Send a custom order quote on Esano with your price, delivery time, revisions and license. Quotes last 7 days and show what you earn after the 20% fee.
- Record when you start custom work
After a buyer pays, record the actual start of work on Esano. The start notice can't be backdated, it unlocks delivery and ends free cancellation.
- Custom order deadlines and clocks for sellers
Every Esano custom order clock in one place. 3 days to reply, 7-day quotes, your delivery date, 3-day grace, 7-day review and the 14-day hold.
- Deliver the final files for a custom order
Upload the finished files for a paid custom order on Esano and deliver them to the buyer. Delivery starts the 7-day review and your 14-day payout hold.
- Handle revisions and problem reports
What to do when a custom order buyer asks for changes or reports a problem on Esano. See the 3-day deadline, repairs and refund reviews.
- Late delivery and asking for more time
What happens if you miss a custom order delivery date on Esano. Learn about the 3-day grace, the refund review, and how to ask for a new date.
- What happens when a buyer cancels a custom order
How buyer cancellations work on Esano custom orders, before payment, before you record the start of work, and after the start notice.
- Cancel a custom order as the seller
If you can't finish a paid custom order, cancel it on Esano. Seller cancellations are always a full refund, which Esano reviews within 5 calendar days.
- When a custom order completes and when you get paid
Custom orders complete when the buyer approves or 7 days after delivery. Earnings are held 14 days from final delivery, and approval never shortens it.
- Emails Esano sends about custom orders
Every email Esano sends sellers about custom orders, from new requests and reminders to payments, revisions and completion, and what each asks you to do.