Messaging shops

9 articles

• Message a shop on Esano

  Send a question to an Esano shop from a listing page, a shop page, or your purchases. Learn where the Message shop button is and what happens next.

• Find and manage your messages

  Open your Esano inbox, spot unread messages, search conversations, and star, mark read or archive them. Here's where everything lives in Messages.

• What you can send in a message

  Esano messages are plain text up to 2,000 characters. You can't attach files or images. Here's how to write a clear message and share details.

• Fix a message that didn't send

  Message won't send on Esano? See what each error means, from "Write a message first" to "Try again in a few minutes," and how to fix it.

• How long does a shop take to reply?

  See how Esano shows a shop's usual reply time, what it means, and what to do if you need an answer faster or a shop hasn't replied yet.

• Get an email when a shop replies

  Esano emails you when a shop replies to your message. See what the email includes and why you get at most one every 10 minutes per conversation.

• Replying to a message email

  Replies to Esano message emails don't reach the shop. Use View conversation to answer on Esano, and email support if you need Esano's help.

• Archive a conversation

  Move a finished conversation out of your Esano inbox with Archive, find it again in Archived, and see what brings it back to your inbox.

• What not to share in messages

  Never share passwords or payment details in Esano messages. Learn how Esano handles messages and what to do if a shop asks you to pay elsewhere.