Downloads and files
Where your files are, how to download them, and what to do when a file won't open.
16 articles
- Download files you bought
Find your purchased files on Esano and download them on any device. Open Purchases and reviews, then select Download next to the item.
- Find and search your purchases
See everything you bought on Esano in one place. Search by item or shop and filter by All purchases, To review or Refunds.
- Get your download links by email
Esano emails a receipt with a Download your files button. A shop can also resend your download links. Here is what each email does.
- Fix a download link that doesn't work
A download link sends you back to Purchases or nothing downloads? Check you are signed in, use the Download button and try these fixes.
- Do Esano download links expire?
Your files stay in Purchases and reviews, and Esano creates a fresh short-lived link each time you download. Learn what that means for you.
- Download several files or a ZIP
Some Esano purchases include several files or one ZIP. Download each file from the list, then unzip on Windows, Mac, iPhone or Android.
- File types you can buy on Esano
Esano shops sell PNG, SVG, JPG, PDF, fonts, embroidery files, templates and more. See every accepted file type and what each is used for.
- Open the files you downloaded
Which app opens PNG, SVG, PDF, DOCX, XLSX, EPUB, STL and ZIP files you downloaded from Esano, with links to guides for fonts and embroidery.
- Use SVG and PNG files with Cricut or Silhouette
Unzip your Esano download, then upload the SVG or PNG to Cricut Design Space or Silhouette Studio. Includes what Silhouette Basic can't do.
- Use embroidery files with your machine
Esano sells DST, PES, PEC, JEF, HUS, VIP and VP3 embroidery files. Learn how to get them onto your machine and what each format is for.
- Install a font you bought
Download your font from Esano, unzip it, then install the TTF or OTF file on Windows or Mac. Learn what WOFF and WOFF2 files are for.
- Open Esano downloads on a phone or tablet
Download your Esano files in a phone or tablet browser, find them in the Files app, unzip a ZIP and open PNG, SVG or PDF files.
- Fix a file that won't open or looks wrong
A downloaded Esano file won't open, looks blurry, prints the wrong size or has missing parts? Try these checks, then contact the shop or Esano.
- Find a missing purchase or file
Can't see a file you bought on Esano? Check you're signed in to the right account, your search and tabs, and what the messages on the item mean.
- What happens if a shop replaces a file I bought
When a shop replaces a file, Purchases and reviews shows the new version. Old email links may stop working, so download again from Purchases.
- Are Esano downloads scanned for viruses?
Every file a shop uploads to Esano is checked for allowed types and scanned for malware before you can download it. Here is how it works.