Managing orders

9 articles

• View and filter your orders

  Find every paid order in your Esano Seller hub, switch between All, Needs a reply and Refunds, and narrow the list by date range.

• Read an order page

  See what an Esano order page shows you: items and licenses, download counts, what you earn, the payout timeline and who the buyer is.

• Find an order by its order number

  Order numbers on Esano look like E-10482. Learn where buyers see theirs, where you see yours, and how to jump straight to an order.

• What your order payout badges mean

  What On hold, Hold complete, Refund requested, Payout paused, Partly refunded, Disputed and Transferred to Stripe mean on your Esano orders.

• The "You made a sale" email

  What the Esano "You made a sale" email contains, who receives it, and what to do if a sale shows in your Orders list but the email never arrived.

• Resend download links to a buyer

  Email a buyer their files again from an order in your Esano Seller hub. Learn what the email contains, the 10-minute limit and common errors.

• What to do if a buyer can't download their files

  Troubleshoot a buyer who can't get their Esano files: check the order, resend links, confirm the right account, and fix missing or blocked files.

• How free item claims appear in your orders

  When a buyer claims a free listing, it shows up in your Esano Orders list as a $0.00 order. See what you earn, what you can do and what you can't.

• Contact a buyer about an order

  Message a buyer from their order in your Esano Seller hub. See who can send messages, where the conversation lives and what the buyer receives.