Files and uploads

Uploading the files buyers download, and how Esano checks them.

15 articles

  • File types you can sell on Esano

    See every file type you can upload to an Esano listing, from PNG, SVG and PDF to fonts, embroidery designs and ZIP files, and what isn't accepted.

  • File size and count limits for listings

    How many files and photos you can add to an Esano listing, the size limit per file, the total limit, and the separate limits for custom order deliveries.

  • Upload files to a listing

    Add the files buyers download and your listing photos in the Esano listing editor. Includes drag and drop, what happens after upload and publish rules.

  • What upload and file check statuses mean

    Understand each step you see when uploading to Esano, from Uploading and Scanning for viruses to Ready, Blocked and Check failed, and what to do next.

  • How Esano scans your files for viruses

    Every file you upload to Esano gets a format check and a virus scan before buyers can download it. See how it works and what blocked means.

  • What each file type must meet to pass the check

    The rules Esano checks for PNG, SVG, PDF, Office documents, CSV, TXT, JSON and 3D files so your upload passes the first time, with exact size limits.

  • Fix a blocked file on Esano

    Find out why Esano blocked your file, from unsupported type and encryption to scripts, damaged data and viruses, and how to upload a version that passes.

  • Fix a failed upload or Check failed message

    Fix an Esano upload that stops, shows an error or says Check failed. Covers connection errors, filename and size messages, and how to use Retry check.

  • Replace files on a live listing

    Swap the downloadable files on an Esano listing without taking it offline. See how Replace all files works and what past and new buyers receive.

  • Use ZIP files in your listings

    How ZIP files work on Esano: they count as one file, every file inside is checked, and these size, nesting and structure limits decide if your ZIP passes.

  • How Esano detects your file formats

    Esano works out the file formats of your listing from the files you upload. See what buyers see, how ZIP contents count and when the formats update.

  • Sell fonts on Esano

    Which font files Esano accepts (TTF, OTF, WOFF, WOFF2), what the font check looks for, and how to fix a font that gets blocked.

  • Sell embroidery files on Esano

    Esano accepts seven embroidery formats: DST, PES, PEC, JEF, HUS, VIP and VP3. See which files pass, why EXP is refused and how to bundle formats.

  • Preview photos vs the files buyers download

    Learn how Esano listing photos differ from the downloadable files: formats, size limits, cropping, privacy and what buyers actually receive.

  • File types Esano doesn't accept

    See the file types Esano refuses, including PSD, AI, EPS, DXF, EXP, RAR, audio, video and software, and what to upload instead for your listing.