How payments and files work, plus Terms and Privacy summaries.
Payments, files, and where to send complaints.
Payments go through Stripe on esano.com. Files download via signed URLs. Never send card numbers in Messages. There is no Etsy-style purchase protection case system.
18+, United States. Digital marketplace terms on esano.com/terms-of-use. This page is a pointer, not the contract.
How Esano handles account and order data is in the Privacy Policy. This is a short pointer.
If a listing uses your work, see the Terms Copyright Infringement section and send a DMCA-style notice as that policy describes.
Use the Contact us form. Pick a ticket type. Order/file problems: message the seller first.