Get email alerts for new buyer messages

Esano emails the shop owner when a buyer messages your shop. The email is on by default and you can turn it off in your account settings.

Turn message emails on or off

The alerts are controlled by the New messages switch under Email notifications in Account settings. The same switch also controls the emails you get as a buyer when a shop replies to you. It belongs to your account, not to your shop. For the steps, see turn off Esano emails.

What the email looks like

The email comes from messages@updates.esano.com. The subject reads "New message from" and the buyer's first name, followed by "about" and the listing title when the buyer wrote from a listing. It shows the start of the message, with long messages cut off, and a Reply in Seller hub button that opens the conversation.

Check your spam folder or add the sender to your contacts if you aren't receiving them. To change the address where emails arrive, see change your email address on Esano.

How often you get emails

Esano sends at most one message email per conversation every 10 minutes. If a buyer sends three messages in a row, you get one email. A later message from the same buyer, more than 10 minutes after the last email, sends a new one.

Different conversations are counted separately, so two buyers writing at once each trigger their own email.

Who receives them

Buyer message emails go to the shop owner's account email. Teammates with the Manager or Support role can read and answer messages in the Seller hub, but they aren't emailed. See who on your team can see shop messages.

Check for new messages without email

Even with emails off, every message still arrives in Seller hub → Messages:

• A number beside Messages in the Seller hub menu shows how many conversations are unread.
• The Unread folder lists them.
• The inbox updates while you have it open.

See read buyer messages in your shop inbox.

Other emails

Other account emails, such as sign-in codes, always go out whatever this switch is set to. Sale emails like You made a sale are separate from message emails. For the full list, see emails you get from Esano as a seller.