Set up your custom order details

Set your custom work details on the Custom orders tab of Settings. Buyers see them on your shop page and fill in your questions when they request work.

Open the form

1. In your Seller hub, go to Settings → Custom orders.
2. Change any field.
3. Select Save changes.

Esano confirms with "Custom order details saved." Select Discard to undo changes you haven't saved. The tab is available to the shop owner and Managers (see Shop team roles and what each can do). If custom orders are off, the tab says so and links to Turn them on. See Turn on custom orders.

What each field does

Custom work you take

A short description shown on your shop page, up to 300 characters. Say what you make and what you can change, for example custom wedding stationery in your style, or adding names and colors to your templates.

Starting price

Optional. Buyers see it as "From $25". Enter an amount from $5 to $2,000, or leave it empty to show "price on quote".

Usual turnaround

Pick one: 1-3 days, 3-5 days, Within a week, 1-2 weeks or 2-4 weeks. It is a guide. Each quote sets the real delivery date.

Revisions you include

A number from 0 to 5. This is the default on new quotes, and you can change it on each quote. A revision is a round of changes the buyer asks for after delivery. See Handle revisions and problem reports.

Pause new requests at

Optional. Choose a limit of 1, 2, 3, 5, 8, 10, 15 or 20 open requests, or No limit. When you reach it, buyers see "Not taking new requests right now" until one of your open requests closes.

Open requests count while they are new, quoted, in progress or waiting on a revision. Delivered and closed orders don't count.

Questions for buyers

Optional. Add up to three questions, up to 200 characters each, with Add a question. Buyers answer them in the request form, and you see the answers under Your questions on the request. Use Remove to delete one.

Good questions ask for things you always need, such as "What's the date of your event?"

Preview what buyers see

The On your shop page row shows the line buyers read, for example "Takes custom orders · from $25 · within a week". It updates as you change the form. For the buyer's view, see Find shops that take custom orders.

Change the details later

Changing these settings doesn't touch requests you already have. Quotes you sent keep the price, delivery time and revisions you set in them.