Sign in, email verification, profile, and privacy.
Create an account and get into it.
Register from the header sign-in dialog with email, password, and name. Then verify your email.
Esano emails a code. Enter it on Confirm your email / Verify. Unverified sessions are gated on the marketplace, not on this help center.
Check the email, password, and verification gate. Reset from the sign-in dialog if you forgot the password.
Check spam, wait a minute, and resend from Confirm your email. The code is emailed by Esano, not SMS.
Profile, addresses, and saved cards.
Change your display name and photo in Account.
Buyers can store an address on Account. Esano sells digital files; address is for your records and checkout, not parcel shipping.
Cards saved at Checkout appear on Account. Same topic as saved cards.
Data, phishing, and contacting Esano.
Short summary of the Privacy Policy: account data, orders, and operations. Read the full policy on esano.com.
Esano will not ask for your password or card number by email. Check the domain. Never pay off-platform from a link in a message.
Use the Contact us form. Pick a ticket type. Order/file problems: message the seller first.