Fix a blocked file on Esano

A blocked file broke a rule or was flagged as a virus. You can't retry or override it. Fix the cause, then upload a new copy.

Find the reason

Esano shows the reason in the File checks list under the uploader, next to the file name. For files already on a listing, the editor lists each one as "file name: reason". A live listing with a problem file also shows a Needs new file badge, and buyers can't see the listing until it is fixed. See what listing statuses mean.

What each message means

This file type isn't supported. Upload it in a supported format. The extension isn't on the list. See supported file types and file types Esano doesn't accept.

This file is too large or complex to check. Make it smaller or split it into several files. The file has too many pages, glyphs or images, or is over a size cap for its type. See what each file type must meet.

The file's contents don't match its extension. Save it in the right format and upload it again. The file is really a different format, or its structure doesn't look like its type. Re-export from the original app.

Password-protected or encrypted files can't be checked. Remove the password and upload it again.

This ZIP expands too much, nests too deeply or holds too many files. Split it into smaller ZIPs.

This ZIP has an unusual structure. Create it again with your computer's standard zip tool. See ZIP files for listings.

This file contains scripts, macros, formulas, embedded files or external links. Remove them and export it again.

This file has extra data after its end. Export it again from the original app.

This version of the format isn't supported. Export it again with standard settings.

This file is damaged or couldn't be read. Export it again and upload the new file.

This file took too long to check. Simplify it or split it into smaller files.

This embroidery file is damaged or uses a version we can't check. Export it again from your embroidery software in a standard machine format. See sell embroidery files.

Our virus scanner flagged this file. Upload a clean copy. Scan the file on your own computer, remove the source of the problem, and re-export a clean copy.

Esano removed this file after review. Upload a different file. The file was approved earlier and failed a later check. See how Esano scans your files for viruses.

This file didn't pass our safety check. Replace it with a different file. A general message when no more specific reason is available.

Upload a replacement

1. Fix the file in the app you made it in, and export it again.
2. Open your listing and go to Photos and files → Files buyers download.
3. Select Add files and choose the new file. If the listing already has 5 files, use Remove on the blocked one first, or use Replace all files.
4. Wait for Ready. The Needs new file badge goes away once every file passes.

On a live listing, Replace all files is the safest way to swap files, because the old files stay available until the whole new set is ready. See replace files on a live listing.

To clear a blocked row you don't need, select Cancel on it. Blocked files are deleted from storage after 30 days.