Add your shop story in Seller hub → Settings → Shop, under Shop profile. Your saved story creates an About section below your listings, with optional owner details and photos.
Write and save your story
Fill in the About fields:
- Enter your story in About your shop, up to 3,000 characters. Explain what you make and how you work.
- As the owner, optionally enter Your name, up to 60 characters. Buyers see it labeled Owner.
- Optionally enter Based in, up to 60 characters, such as your city and state.
- Select Save About below Based in.
The story, name and location save together. Discard restores their saved values. Neither button saves an unfinished photo caption.
Use plain text. Links, email addresses and phone numbers aren't allowed in the story, name, location or captions. Buyers can message you through Esano instead.
Add photos and captions
Under Photos, add up to three images of your workspace, process or finished projects:
- Select Add photo in the next empty slot.
- Choose a JPG, PNG or WebP image up to 10 MB.
- Crop it and select Use crop.
- Wait for Esano's upload check to finish. If the check shows Ready, select Finish saving.
- Optionally enter a caption, up to 80 characters, and select Save caption.
Photos use a 4:3 crop. The recommended size is 1600 × 1200 px, and the crop must be at least 800 × 600 px. Images can be up to 40 megapixels.
A photo uploads independently of Save About. Each Save caption saves only that caption, not unsaved story or location edits. Captions describe the image for accessibility; they aren't displayed as text below the public photos.
Use Replace to choose another image or Remove to remove a photo. Removing it also clears its caption.
Check what buyers see
Select Preview your shop, or View shop in the sidebar. The header's About the shop link jumps to the section below your listings. It appears on each numbered shop page.
Buyers see your story, approved photos and any saved public name and location. They also see when you joined Esano and a message button. Your legal name, private phone number and other seller details aren't copied into this section.
A saved story is required. To hide the whole About section, clear About your shop and select Save About. Optional details and photos don't display without a story.
The story can also supply the shop page description in search results. It doesn't guarantee a ranking or the wording a search engine chooses.
Common questions
Why doesn't my About section appear?
Add a story in About your shop and select Save About. A name, location or photo without a saved story doesn't show the section.
Does Your name change my legal name?
No. It is an optional public owner name for your shop. Your private seller details stay separate.
Can a Manager edit my About section?
Managers can edit the story, location, photos and captions. Only the owner sees the Your name field.
Related articles
- Find and change your shop settingsSelling on Esano · Shop settings and stats
- How your shop page looks to buyersSelling on Esano · Shop settings and stats
- Add or edit your shop taglineSelling on Esano · Shop settings and stats
- Add or change your shop logo and bannerSelling on Esano · Shop settings and stats
- Shop team roles and what each can doSelling on Esano · Shop teams and groups
More in Shop settings and stats
- Read your seller hub overview
- Find and change your shop settings
- Can I change my shop name or address?
- Add or change your shop logo and banner
- Add or edit your shop tagline
- Add an announcement to your shop
- How your shop page looks to buyers
- Turn on vacation mode
- Switch between shops in your seller hub
- Manage your shop email settings
- Read your shop stats
- Change the date range on your stats
- Where your shop visits come from
- Why Esano hid, suspended or closed your shop
- Close your shop
- How Esano counts visits to your shop
Still need help?
Email customerservice@esano.com or call 888-463-7051 (toll-free). Include your order number if you have one.