Reviews

10 articles

• Who can leave a review on Esano?

  Only buyers with a paid, non-refunded purchase can review a file on Esano. See the rules for one review per listing and for shop owners.

• Write a review for a file you bought

  Rate a purchase from 1 to 5 stars and add an optional written review. Step-by-step on Esano, plus the length limits and what to expect.

• Add a photo to your review

  Add one photo of what you made to your Esano review. See the file type, size and pixel rules, how to crop, replace or remove it.

• Edit your review

  Change the stars, text or photo on your Esano review for up to 60 days after you post it. Here's how, and what happens after the window closes.

• Delete your review

  Remove your review from an Esano listing at any time. See the steps, what gets deleted with it, and how it changes the listing's rating.

• Where your review appears on Esano

  See where Esano shows your review and star rating on the listing page, on item cards and shop pages, and in your own account.

• How star ratings are calculated

  Learn how Esano works out the star rating on a listing and on a shop, how the rating breakdown is built, and which reviews count toward it.

• Review guidelines and what gets removed

  What to keep out of an Esano review, such as links, email addresses, personal details, abuse and off-topic posts. See how reports and removals work.

• What happens to your review after a refund

  A refund on Esano doesn't remove your review. It stays published, but you can't write, edit or delete a review from a refunded purchase.

• Can I review a custom order?

  Star reviews on Esano are for listings, so custom orders can't be reviewed yet. See how to approve a delivery or ask for changes instead.