Signing in and security

Getting into your account and keeping it safe.

13 articles

  • Create an Esano account

    Register for a free Esano account with your email, a first name and a password, then confirm your email with a 6-digit code to finish signing up.

  • Sign in to Esano

    Sign in to your Esano account with your email and password, or get a 6-digit code by email. Learn what Stay signed in does on shared computers.

  • Sign in with an email code

    Sign in to Esano without your password. Request a 6-digit code by email, enter it within 10 minutes, and you're in. Works for existing accounts.

  • Esano password requirements

    Esano passwords need at least 8 characters. See the rules for setting a password, the errors you might see, and tips for choosing a strong one.

  • Change your Esano password

    Change your Esano password in Account settings. You need your current password and a new one with 8+ characters. Other devices are signed out.

  • Reset a forgotten Esano password

    Forgot your Esano password? Request a 6-digit code by email, enter it with a new password, and sign in again. The code is valid for 10 minutes.

  • My Esano code or email didn't arrive

    Didn't get your 6-digit Esano code? Check spam, the sender no-reply@updates.esano.com, the address you typed, and how long to wait before asking again.

  • Fix "That code is incorrect or has expired"

    Esano says your 6-digit code is incorrect or has expired? Request a new code, use the latest email and enter all 6 digits within 10 minutes.

  • Fix "Email or password is incorrect"

    Seeing "Email or password is incorrect" on Esano? Check the email you registered with, retype your password, or sign in with a code or reset it.

  • Why Esano signed me out

    Why you might be signed out of Esano unexpectedly, such as Stay signed in being off, a password change, or signing out of all devices, and how to stay in.

  • Sign out of Esano

    Sign out of Esano on this browser from the account menu, or use Sign out of all devices if you lost a phone or used a shared computer.

  • Keep your Esano account secure

    Practical steps to protect your Esano account: a strong password, safe use of email codes, signing out on shared devices, and spotting scam messages.

  • Someone else accessed my Esano account

    Think your Esano account was hacked or taken over? Change your password, sign out of all devices, secure your email and contact Esano support.