Do reviews help listings get found?

Reviews don't change the default Most relevant search order. They do add points on Trending, decide the Bestselling sort and show stars on your listings, so they help shoppers choose you once they've found you.

Where reviews matter

• Trending points. Each review adds up to 2 points, more for more stars. A 5-star review earns the full 2. Points fade by half every 2 days, so reviews help most when they're recent. See How the Trending page ranks listings.
• The Bestselling sort. Shoppers can sort by Bestselling. For now it orders listings by the number of reviews, not sales, and not by star rating. More reviews put a listing higher.
• Stars on cards and pages. Stars and a review count show on listing cards, your listing page and your shop header, but only once a listing has at least one review. The stars are the real average.
• Search engines. A listing's page includes a rating for search engines only when it has at least one review, and the numbers match the page. Whether Google shows the stars is up to Google.

Where reviews don't matter

The words in a review aren't searched, and ratings don't change the Most relevant order. A listing with no reviews can still rank first for a title match. See How Esano search ranks your listings.

Who can review

• Only the buyer of a paid order can review, and only once per listing.
• A buyer can't review a refunded purchase. A seller can't review their own listing.
• A review needs a 1 to 5 star rating. Written text is optional, from 20 to 2,000 characters, and buyers can add one photo.
• Buyers can edit a review for 60 days and delete it any time.

See Who can leave a review on Esano? for the buyer's side.

Refunds and reviews

A buyer can't review a refunded purchase. When a refund is approved, an existing review stays published. A refunded item no longer counts as a purchase for Trending. See Buyer access and reviews after a refund.

What you can do

1. Deliver what the listing promises. Accurate titles, photos and file details lead to buyers who are glad they bought.
2. Reply to reviews. You can post one public reply to each review and edit it later. See Reply to a buyer's review.
3. Report a review that breaks the rules. Links and email addresses are refused when a buyer submits a review, and profanity is flagged for Esano to check. You can report any other review from your seller hub. See Report a review or ask for its removal.

Reviews also feed Trending, and your shop header shows a rating built from all your listings' reviews.