Shop teams and groups

Working with other people and organizing your listings into groups.

12 articles

  • Shop team roles and what each can do

    Compare the Manager, Listings and Support roles on an Esano shop team, and see exactly what only the shop owner can do in the seller hub.

  • Invite someone to your shop team

    Invite an assistant or helper to your Esano shop by email, choose their role, and know when the invite expires and how many people you can add.

  • Accept an invite to join a shop team

    Open your Esano shop team invite, sign in with the invited email, and accept or decline. Plus what to do if the invite expired or won't work.

  • Resend or cancel a shop team invite

    Send an Esano shop team invite again with a fresh 7 days, or cancel it so the link stops working. Includes the resend limits.

  • Change a shop team member's role

    Switch someone on your Esano shop team between Manager, Listings and Support. The new access applies on their next click.

  • Remove someone from your shop team

    Take away a person's access to your Esano shop right away. Learn what happens to their listings and activity, and how to invite them again.

  • Leave a shop you help run

    Stop helping run someone else's Esano shop. Select Leave shop in the seller hub notice. Access ends right away, and the owner can invite you again.

  • Shop team limits and ownership rules

    How many people can join an Esano shop team, how long invites last, who owns the shop, and what buyers and team members can and can't do.

  • See what your shop team has done

    Use the activity log in Esano Settings to see who edited listings, replied to buyers, issued refunds or changed the team over the last 90 days.

  • Emails Esano sends about shop teams

    See which emails Esano sends when you invite someone to your shop team or when they join, what each says, and what to do if one is missing.

  • Create and manage shop groups

    Set up shop groups to organize your Esano listings your own way. Create, rename, reorder and delete groups, up to 10 per shop.

  • Add listings to shop groups

    Put your Esano listings into shop groups from the listing editor, or add many at once from your Listings page. Also filter by group or Ungrouped.