Manage your shop email settings

Open Seller hub → Settings → Emails to control optional alerts for your shop. Only the owner can change these switches, and all three start on.

Change an email switch

Under Send me emails about, tick or untick:

• Messages from buyers: new messages and follow-ups, at most one email per conversation every 10 minutes
• Questions on your listings: new listing questions, at most one email per listing every 10 minutes
• Sales: sale emails after an order is paid, including the first-sale email

Each switch saves when you click it. There is no separate save button. If saving fails, the switch returns to its previous setting and a message asks you to try again.

These settings belong to the shop and control alerts to the owner's account email. Managers and Support members can read messages and questions in Seller hub, but don't receive these owner alerts.

Understand emails that always send

The Always sent section lists emails you can't turn off here:

• Refund requests, reminders and decisions
• Custom order requests, deadlines and updates
• Payouts, disputes and anything about your earnings
• Team invites and new team members

Turning off Sales doesn't turn off financial or refund notices. See seller emails from Esano for the broader list.

Keep buyer email settings separate

Your own shopping alerts are in Account settings → Email. The buyer switches are Replies from shops, Cart reminders and Review reminders. They don't control incoming messages, questions or sales for your shop.

A stop-email link in an optional shop alert turns off that alert for the shop. You can turn it back on from Settings → Emails.

Change the receiving address

Shop alerts go to the owner's Esano account email. To change that address, see change your email address. These settings don't add a separate shop contact email or send alerts to your teammates.