Accept an invite to join a shop team

To join a shop team, select Accept invite in your invitation email, sign in with the invited email address, then select Accept invite on the invite page.

Accept the invite

1. Open the email from Esano and select Accept invite.
2. Check the page. It says "Join" and the shop's name, who invited you and your role, and lists what you'll be able to do.
3. If you're signed out, select Sign in to accept. Sign in with your Esano account for the invited email, or create a free account in the same step.
4. Select Accept invite.

You land in the seller hub for that shop. The shop is set as your active shop, and the owner gets an email that you joined.

Sign in with the right email

The invite is tied to the email address it was sent to. That address must be a confirmed Esano account email.

If you're signed in with a different email, the page says "This invite was sent to" the invited address and "You're signed in as" your current one. Select Switch account and sign in with the invited email. If you're signed in with the right email but want to use another account, select Not you?.

Decline an invite

Select Decline if you don't want to join. The page confirms "Invite declined" and the shop won't see you on its team. The owner sees the declined invite in their activity log.

If you simply ignore the email, nothing changes.

What if the invite doesn't work?

• This invite expired. Invites last 7 days. Ask the owner to send a new one from their shop's team settings. See resend or cancel a shop team invite.
• This invite is no longer valid. The owner may have cancelled it, or it was already accepted or declined. Ask them to send a new one.
• You're already on this team. You've accepted already. Open your seller hub.
• This is your own shop. You can't join a shop you own.
• This invite was sent to a different email address. Sign in with the invited account.

Each link works only while its invite is active. When an owner resends an invite, the new email carries a new link, so use the latest email.

After you join

You see only the sections your role allows. Read shop team roles and what each can do for details. If you help run more than one shop, or own one yourself, use the shop switcher in the sidebar to move between them.

A notice at the top of the hub says "You're helping run" the shop and your role. You can leave the shop from that notice at any time.