Cart and checkout

Adding items to your cart, paying, and what happens when a payment doesn't go through.

15 articles

  • Add items to your cart

    Choose a license and add a digital file to your Esano cart with Add to cart or Buy it now. Plus what the cart can hold and why a button may be missing.

  • Use your cart drawer

    Open your Esano cart, review prices and licenses, remove items, move them to favorites, undo a change and see your subtotal before you check out.

  • Do I need an account to check out?

    You can fill a cart without an account, but you must sign in to pay on Esano. Learn how your cart is saved and what happens when you sign in.

  • Buy from several shops in one checkout

    Add files from different Esano shops to one cart and pay once. See how the subtotal splits by shop, how orders appear, and what blocks a mixed cart.

  • The $3 cart minimum

    Esano needs at least $3 in paid items in your cart, across all shops and before tax, to check out. Learn how free items count and how to reach it.

  • Claim free downloads

    Get free files from Esano shops without paying. Sign in, add them to your cart, and select Claim free downloads to add them to your purchases.

  • Payment methods and currency on Esano

    Esano checkout takes US-issued cards in US dollars at launch. See what happens with a non-US card and what the secure payment page shows.

  • Sales tax at checkout

    Listing prices on Esano don't include sales tax. See where tax is added, when you might be asked for a billing address, and how tax appears on receipts.

  • Payment pending after checkout

    Esano says it's confirming your payment, or your files haven't appeared after paying. See how long it takes, what to check, and when to contact support.

  • Payment declined or failed

    Your card was declined or checkout didn't finish on Esano. See common reasons, what to try next, and what happens to your cart and files.

  • Find your order number and receipt

    Your Esano order number looks like E-10482. Find it in Purchases and reviews or on your receipt email, and see what the confirmation shows.

  • Receipt email didn't arrive

    Didn't get your Esano order confirmation email? Check spam, confirm your account email, and find your files in Purchases and reviews without it.

  • Why can't I check out?

    Fix the Esano checkout messages you may see in your cart, from a shop on vacation to a missing license. Each message and what to do next.

  • Too many checkout attempts

    See why Esano says "Too many checkout attempts. Wait 10 minutes and try again", what counts as an attempt, and how to get back to checkout.

  • Why an item left my cart

    Find out why an item vanished from your Esano cart. You may have bought it, the listing was removed, or you were signed out or on another device.