Shop team roles and what each can do

An Esano shop team has three member roles: Manager, Listings and Support. The shop owner can do everything, and each member gets only what their role covers.

Each person signs in with their own Esano account. Buyers never see your team. Everything they do shows as your shop.

What the Manager role can do

Managers run the shop day to day. They can:

• Create, edit, publish and delete listings, including files, previews and prices.
• See listing stats, plus sales and revenue stats.
• View orders and resend download links.
• Issue refunds, decline refund requests and cancel paid custom work.
• Answer messages, reply to and report reviews, and handle custom orders (requests, quotes and delivery).
• Edit the shop profile (logo, banner and tagline) and shop groups.
• Change custom order settings and turn custom orders on or off.

Managers can't see payouts, bank and tax details, or invite and remove team members.

What the Listings role can do

Listings members upload and edit listings. They can:

• Create and edit listings and upload files.
• Set prices and run sales.
• See listing stats (views and favorites, with no money figures).
• Create shop groups and add listings to them from the listing editor.

They can't see orders, messages, buyer details, payouts, settings or the team.

What the Support role can do

Support members look after buyers. They can:

• Answer messages and custom order requests.
• View orders and resend download links.
• Reply to and report reviews.

They can't issue refunds, work on listings, or see payouts, settings or the team.

What only the owner can do

These stay with the shop owner, whatever role someone has:

• Payouts, Stripe, bank and tax details, finance statements and per-order payout data.
• Vacation mode.
• Settings → Team, where you invite people and see the activity log.
• Settings → Your details.

Team members who view orders don't see your earnings, fees or other payout details.

What each person sees in the seller hub

The seller hub only shows sections a role can use. A Listings member sees listings and stats, not orders or messages. Settings appears only for Managers and the owner. Managers see the Shop and Custom orders tabs. Only the owner also gets Team and Your details.

Which role should I pick?

• Pick Listings for someone who only uploads and edits listings.
• Pick Support for someone who answers buyers but shouldn't refund or edit listings.
• Pick Manager for someone you trust to run everything except money and the team.

You can change a role later, and the change applies to their next click. To add someone, see invite someone to your shop team.