Turn off Esano emails, including message emails

You can turn off one kind of email: message alerts. Open Account settings, find Email notifications and clear the New messages checkbox. All other Esano emails always go out.

Turn off message emails

1. Sign in to esano.com.
2. Open the account menu in the site header and select Account settings.
3. On the Account tab, find the Email notifications row.
4. Clear the New messages checkbox.

The change saves as soon as you click. You see "Message emails are off. New messages still show up in Messages on Esano." To turn them back on, select New messages again. The page then says "Message emails are on." If the switch doesn't save, you'll see "Couldn't save that. Please try again." Check your connection and click it again.

You can also select Turn off message emails in the footer of any message email. It opens Account settings, where you switch New messages off yourself. Sign in if asked.

What the switch covers

New messages is on by default. It controls two emails:

• The email to a shop owner when a buyer messages their shop.
• The email to a buyer when a shop replies to them.

Esano sends at most one of these per conversation every 10 minutes. Messages sent in between don't wait for a later email. They're in Messages on Esano.

Replying to a message email doesn't post a message. Use the button in the email to answer on Esano.

With emails off, open Your account → Messages to catch up. See find and manage your messages. A number next to Messages in the account menu shows how many conversations are unread. Shops can also check Seller hub → Messages.

Emails you can't turn off

The page says: "Sign-in codes and other account emails always go out." The same goes for these emails, because they carry information about your account, money or orders:

• Sign-in, confirmation and password reset codes, and the email-change and password-changed emails.
• Order receipts and sale notices.
• Refund request and refund decision emails.
• Custom request, quote and delivery emails.
• Shop team invites and shop balance notices.

See emails you get from Esano as a buyer and emails you get from Esano as a seller for the full lists.

Emails Esano doesn't send

Esano doesn't send an email for each of these:

• A welcome email after you create an account.
• Price drops or new listings for files you saved in your favorites.
• Abandoned cart reminders.
• Each time someone downloads a file.

If an email is a mistake

If you got a code you didn't ask for, ignore it. See why did I get an email from Esano. If something looks like a scam, see spot phishing and scam messages.