Emails you get from Esano as a seller

As a shop owner, Esano emails you when a buyer messages your shop, when you make a sale, and at each step of refunds and custom orders. Here is the list, grouped by sender address. {buyer} is the buyer's first name and {order} is the order number.

You also get the account emails every member gets. See emails you get as a buyer.

Message emails from messages@updates.esano.com

• New message from {buyer} about {listing}: a buyer wrote to you from a listing.
• New message from {buyer}: a buyer wrote without a listing.

These go to the shop owner only. You can turn them off. See get email alerts for new buyer messages.

Order emails from orders@updates.esano.com

• You made a sale: {title}: sent after payment is confirmed. For several items it ends with "and {N} more". It shows your items, the Esano fee, your earnings and when payout becomes eligible. Custom orders send the same email with different wording. See the "You made a sale" email.

Refund emails

• {buyer} asked for a refund on {order}: a buyer requested a refund.
• 1 day left to answer {buyer}'s refund request: a reminder.
• {buyer} canceled their refund request: the buyer withdrew it.
• Esano's decision on order {order}: Esano's outcome, whether it sided with your shop or refunded the buyer.

See refund emails you'll get as a seller.

Custom order emails

• New custom request from {buyer}: a request came in. Reply within 3 days.
• {buyer}'s request expires tomorrow: a reminder.
• {buyer} withdrew their request: the buyer cancelled an unpaid request.
• {buyer} declined your quote and {buyer}'s quote expired: no payment.
• {buyer} asked for a new quote: the buyer reopened an expired request.
• {buyer} paid: deliver by {date}: payment started the order. You also get "You made a sale".
• Custom order due tomorrow: a delivery reminder.
• {buyer} asked for changes: a revision request.
• {buyer} approved your custom order and Custom order completed: the order finished. The second is sent when it completes 7 days after delivery without approval.
• {buyer} asked to cancel and Custom order cancelled: a cancellation request, and its outcome.
• Your custom order is 3 days late: sent when delivery is more than three days past due.

Reminders and lateness checks run once a day. See emails Esano sends about custom orders.

Team and balance emails from hello@updates.esano.com

• {inviter} invited you to help run {shop}: sent to the person you invite. See emails Esano sends about shop teams.
• {name} joined {shop}: sent to you when someone accepts your invite.
• Your Esano balance needs attention, Your bank payout needs attention, An Esano dispute decision was recorded, Your final Esano balance is ready for review and Your payout verification status changed: balance and payout notices. Each links to your Payouts page in the Seller hub. See read your Payouts page.