Change your Esano password

Updated

To change your password, go to Account settings → Security, enter your current password and a new one, and select Change password.

Change your password

  1. Sign in to esano.com.
  2. Open the account menu in the site header and select Account settings. See find your account settings if you can't spot it.
  3. In the left menu, select Security.
  4. In the Password row, enter your Current password.
  5. Enter a New password with at least 8 characters.
  6. Enter it again in Confirm password.
  7. Select Change password.

When it works, you see "Password changed. Other devices will need to sign in again when their current access expires." Esano also sends an email titled "Your Esano password was changed."

What happens on your other devices

Changing your password signs your other devices out. A device may stay signed in for a short time until its current access runs out, then it asks for your new password. The device you used stays signed in.

If you're worried that someone else has your password, also use Sign out of all devices. See sign out of Esano.

If you see an error

  • "Your current password is incorrect." Retype it. If you don't remember it, select Forgot your password? under the Current password field.
  • "Use at least 8 characters." Make the new password longer.
  • "The passwords don't match." Retype the new password in both fields.
  • "Choose a password you haven't used here before." Your new password is the same as the current one. Pick a different one.
  • "For your security, sign out and sign back in, then try again." Sign out, sign in again, and repeat the steps above.

See all the password requirements.

If you forgot your current password

Select Forgot your password? under the Current password field. Esano emails a 6-digit code to the address on your account, and you set a new password without the old one. The steps are in reset a forgotten password.

Changing your email address instead

Your email address is changed in the Account section of Account settings. See change your email address on Esano.

Common questions

Will I get an email when my password changes?

Yes. Esano sends an email titled "Your Esano password was changed" so you can spot a change you didn't make.

Do I need my current password to change it?

Yes. Enter your current password first. If you've forgotten it, use Forgot your password? to reset it with a code.

More in Signing in and security

Still need help?

Email customerservice@esano.com or call 888-463-7051 (toll-free). Include your order number if you have one.

Contact Esano support