Emails you get from Esano as a buyer

As a buyer, Esano emails you about your account, your orders, replies from shops, refunds and custom orders. This list is grouped by sender address. {shop} and {order} stand for the real shop name and order number.

Account emails from no-reply@updates.esano.com

• Confirm your email with this code: {code}: sent when you create an account or ask for a new code.
• Your Esano sign-in code: {code}: sent when you choose to sign in with an emailed code.
• Reset your Esano password with this code: {code}: sent when you ask to reset your password.
• Your Esano password was changed: sent after your password changes.
• An email-change confirmation when you change your email address.

Codes are valid for 10 minutes. If you didn't ask for one, ignore it. If a code doesn't arrive, see my Esano code or email didn't arrive.

Message emails from messages@updates.esano.com

• {shop} replied to your message: sent when a shop answers you. You can turn this off.

Order emails from orders@updates.esano.com

• Your Esano receipt for order {order}: sent after payment. It lists items, licenses, shops, subtotal, tax and total, with a link to your purchases. For a custom order, the receipt says the shop is making your files and links to your request.
• Your downloads from {shop}: sent if a shop resends your download links. Sign in with the email on your account to download.

Refund emails

• Your refund request was sent to {shop}: confirms your request. It says Esano is reviewing it and will decide within 5 calendar days.
• Esano's decision on your refund request: sent if Esano doesn't refund the order.
• {shop} refunded {amount} or Esano refunded {amount}: sent when a refund is issued.

See emails you get about a refund.

Custom order emails

• Your custom request to {shop}: confirms your request.
• {shop} sent you a quote: {price}: a quote is ready. A replacement quote sends the same email.
• Your quote from {shop} expires {date}: a reminder, sent when less than two days remain.
• Your quote from {shop} expired: you didn't pay in time.
• {shop} can't take your request or {shop} couldn't take your request: the shop declined or didn't reply in time.
• {shop} asked for more time: the shop proposed a later delivery date.
• Your custom files are ready: sent for the first delivery and for revised files.
• Your custom order was cancelled: sent when a cancellation is refunded.
• Your custom order is running late: sent when the order is more than three days late.

Reminders and lateness checks run once a day, so they may arrive a little after the deadline. See emails you get about custom orders.

Stripe emails

Stripe handles card payments. It may also send emails, such as its own payment receipt. Those are separate from this list.