Esano collects the information you give us, information your browser sends automatically, and, in some cases, information from business partners. This page is a plain summary of the Esano privacy policy, which is the full and official version.
Information you give us
You provide information when you:
- Create an account or sign in.
- Buy a file or pay for a custom order.
- Post a review, send a message or ask for a refund.
- Contact Esano support. We keep records and copies of your correspondence, including your email address.
- Answer a survey that Esano runs for research.
- Report a problem with the site.
The policy also lists the details of your transactions and order fulfillment, and the search queries you type on the site. You may be asked for financial information before you place an order. See payment methods and currency on Esano.
If you sell on Esano, the policy says Esano also collects tax information from sellers.
Information collected automatically
As you use the site, Esano may collect:
- Details of your visits, such as traffic data, location data, logs and the pages and resources you use.
- Your IP address, operating system and browser type.
- Information from cookies and web beacons. Read cookies and tracking on Esano for what that means in practice.
The policy says this information may include personal information and may be linked to other information we hold about you.
Information from other sources
The policy says Esano may also receive information from third parties, for example business partners.
What Esano does not collect on purpose
Esano is for adults. The policy says it does not knowingly collect personal information from anyone under 18. See the minimum age to use Esano.
Where to go next
- How Esano uses and shares your data
- What sellers can see about you
- Get a copy of your data or correct it
Questions about this page? Email customerservice@esano.com or visit Contact us.
Common questions
Does Esano store my credit card number?
No. Esano's privacy policy says it does not store credit card information. Your account's Payments settings show "No saved cards."
Does Esano collect my search history?
Esano collects your search queries on the site, as its privacy policy states. Esano also records which searches were run and how many results they returned.
Related articles
- How Esano uses and shares your dataYour account · Privacy and your data
- Cookies and tracking on EsanoYour account · Privacy and your data
- What sellers can see about youYour account · Privacy and your data
- Get a copy of your data or correct itYour account · Privacy and your data
- Payment methods and currency on EsanoBuying on Esano · Cart and checkout
More in Privacy and your data
Still need help?
Email customerservice@esano.com or call 888-463-7051 (toll-free). Include your order number if you have one.