"Email or password is incorrect" means the email and password you entered don't match an Esano account. Retype both carefully, or use a code or password reset to get in.
Check the basics
- Confirm you're using the email you registered with. If you have more than one email address, try each one.
- Retype your password. Make sure Caps Lock is off.
- Check for a space or typo in the Email address field.
- If a password manager filled the fields, make sure it filled the Esano entry and not an old one.
Esano doesn't say which of the two was wrong. This keeps the sign-in form from revealing who has an account.
Not sure of your password? Skip it
- Sign in with an email code. Select Email me a sign-in code. Your password doesn't change.
- Reset your password. Select Forgot your password?, then follow the steps.
Both options send a 6-digit code to your email, valid for 10 minutes.
Other messages on the sign-in window
| Message | What to do |
|---|---|
| Too many attempts. Please wait a minute and try again. | Wait a minute, then try again. |
| Enter a valid email address. | Fix the address in the Email address field. |
| Couldn't reach Esano. Check your connection and try again. | Check your internet connection and try again. |
| Something went wrong. Please try again. | Try again. If it keeps happening, contact support. |
Never confirmed your email?
If you registered but didn't finish, Esano may send you a new code and open Confirm your email when you sign in with your password. Enter the 6-digit code and select Confirm and sign in. See create an Esano account.
Think someone changed your password?
If you didn't change it and you got an email titled "Your Esano password was changed", read what to do if someone else accessed your account. You can match that email and others in why you got an email from Esano.
Still can't get in? Contact Esano support.
Common questions
Does Esano tell me which part was wrong, the email or the password?
No. The message says "Email or password is incorrect" so nobody can use the form to find out which emails have accounts.
Related articles
- Sign in to EsanoYour account · Signing in and security
- Reset a forgotten Esano passwordYour account · Signing in and security
- Sign in with an email codeYour account · Signing in and security
- My Esano code or email didn't arriveYour account · Signing in and security
- Why did I get an email from Esano?Your account · Account settings and emails
More in Signing in and security
- Create an Esano account
- Sign in to Esano
- Sign in with an email code
- Esano password requirements
- Change your Esano password
- Reset a forgotten Esano password
- My Esano code or email didn't arrive
- Fix "That code is incorrect or has expired"
- Why Esano signed me out
- Sign out of Esano
- Keep your Esano account secure
- Someone else accessed my Esano account
Still need help?
Email customerservice@esano.com or call 888-463-7051 (toll-free). Include your order number if you have one.