Reset a forgotten Esano password

On the sign-in window, select Forgot your password?, enter your email, and Esano sends a 6-digit code. Enter the code with a new password to finish.

Reset your password

1. Select Sign in in the site header.
2. Select Forgot your password? under the Password field.
3. On Reset your password, enter your Email address.
4. Select Send code.
5. Open the email titled "Reset your Esano password with this code" followed by the code.
6. On Set a new password, enter the code in 6-digit code.
7. Enter a New password with at least 8 characters.
8. Enter it again in Confirm new password.
9. Select Reset password.

When it works, you return to Sign in with the message "Your password was changed. Sign in with your new password." Sign in with your new password.

The code is valid for 10 minutes. You'll also get an email titled "Your Esano password was changed."

What happens to your other devices

Your other devices need to sign in again. They may stay signed in briefly until their current access runs out. Esano doesn't sign you in after a reset, so you always sign in again with the new password.

If something goes wrong

• No email arrives. See your code doesn't arrive. Esano shows the Set a new password screen whether or not the email has an account, so a mistyped address looks the same as a correct one. Select Change email address to fix it.
• "That code is incorrect or has expired." Select Send a new code and use the newest email. See code is incorrect or expired.
• "The passwords don't match." or "Use at least 8 characters." Fix the passwords and try again. See password requirements.
• A rejected new password. If Esano rejects the new password after it accepts the code, you see "Request a new code to try again." Request a new code and start again.
• "We couldn't finish signing out. Please try again." Select Continue to finish.

Another way in

Don't want to reset? Sign in with an email code. It doesn't change your password.

Already signed in?

If you're signed in and know your password, change it in Account settings → Security. See change your password.

Still locked out? Contact Esano support.