My Esano code or email didn't arrive

Check your spam or junk folder first. Codes come from Esano at no-reply@updates.esano.com (see which email addresses Esano sends from). If it's not there, make sure you typed your email correctly, then select Send a new code.

What the email looks like

Esano sends the same kind of email for sign-up, sign-in and password resets. The subject includes the code. For other Esano emails, see why you got an email from Esano.

The email gives a 6-digit code and says it's valid for 10 minutes.

Try these in order

1. Look in your spam, junk and promotions folders for a message from no-reply@updates.esano.com.
2. Search your mailbox for "Esano".
3. Check the address on the screen. The code screen shows the email it was sent to. If it's wrong, select Change email address and retype it.
4. Add no-reply@updates.esano.com to your contacts or safe senders. Then request a new code.
5. Wait for the countdown, then select Send a new code. When Esano sends it, you see "We sent a new code."
6. Use the code from the newest email.

The same screen appears even without an account

For privacy, Esano shows the same "Check your email" or "Set a new password" screen whether or not the address is registered. So a missing email can mean:

• The address has a typo.
• You registered with a different address. Try your other emails.
• The address has no Esano account. To join, see create an Esano account.

Wait times and "Too many attempts"

After you request a code, you can ask for another one after 60 seconds. The button shows "Send a new code in 60s" and counts down.

If you see "Too many attempts. Please wait a minute and try again.", wait a minute, then try once more.

Other ways in

• If you can remember your password, sign in with it instead.
• If your code arrived but doesn't work, see code is incorrect or expired.

Still nothing?

Contact Esano support with the email address you're trying to use and the screen you're on. Don't send us your code.