Get your files from a guest order

If you checked out without an account, your files are on your order page. Open it from the Get your files button in your receipt email, or ask for a new link at esano.com/order/find.

Right after you pay

After payment, your order page says "Thanks. Your files are ready." It shows your order number, what you paid, and the email your receipt went to. Select Download next to each item. If an item has several files, Download opens a list of them.

If the page says "Almost done.", Esano is still confirming your payment with Stripe. Your files appear in a few seconds.

The browser you paid in remembers the order, so you can come back to the page on that browser later.

Open your order from your email

Esano emails your receipt, titled "Your Esano receipt for order" and your order number. Select Get your files to open your order and download your files. Keep this email private: anyone with the link can open your order.

If a shop resends your files, you get an email titled "Your downloads from [shop name]" with its own Get your files button.

Lost the link? Use Find my order

1. Go to esano.com/order/find.
2. Under Email you used at checkout, enter the email you used at checkout.
3. Select Email me my order links.

You can also get to Find my order from Purchases and reviews when you aren't signed in: select Bought as a guest? Find your order.

You'll see "If we have orders for [your email], we've emailed a link. It can take a few minutes." Esano emails "Your Esano orders" with a new link to each order bought with that email. Nothing is sent if that email has no guest orders.

If you see "Too many requests for this email. Try again in an hour.", wait an hour and try again.

Move your orders into an account

On your order page, under Keep your files with an Esano account, select Create an account or Sign in with the email you used at checkout. Once that email is confirmed, every guest order bought with it moves into Purchases and reviews. See find your purchases.

You need an account to:

• Request a refund.
• Leave a review.
• Message the shop.

Created an account with that email already? Your guest orders are in Purchases and reviews, and their order links no longer open them.

If a download doesn't work

A refunded item shows Refunded and "Refunded to your card." Its files can't be downloaded anymore. If the shop removed an item's files, you'll see "The shop removed these files." For other problems, see download link not working or contact Esano support.