What happens if a shop replaces a file I bought

After a shop replaces a file, Purchases and reviews shows the new file in place of the old one. Select Download to get the new version. Copies you saved earlier stay the same.

How replacing works

A shop can swap the files on a listing. The new files go through the same checks as any upload. See are Esano downloads scanned. Until the new files pass, the old ones stay available. When the new files pass, they take the old ones' place.

Your purchase isn't affected. You still own the item and your license doesn't change.

Get the new version

1. Open Purchases and reviews.
2. Find the item and select Download.
3. If the item has several files, pick each file from the list.

The file name, size and file types shown under the item title are those of the current files.

Why an old email link may stop working

Each download link points to one specific file. When a shop replaces that file, the old link no longer matches anything. Esano then sends you to Purchases and reviews instead. Use the Download button there. See fix a download link that doesn't work.

If you need a fresh email with links, ask the shop through Message shop. See get your download links by email.

If you asked the shop to fix a problem

If you reported a damaged or wrong file, the shop may answer by replacing it, then tell you in a message. Check Messages in your account, then download the new file. See fix a file that won't open or looks wrong.

If a shop removes files and doesn't replace them

The item shows The shop removed these files. Message them for a copy. See find a missing purchase or file.

If you want a refund instead

If the shop's fix doesn't solve it, you can ask for a refund within 7 days of buying. See a file is wrong, broken or missing.