Receipt email didn't arrive

Your files don't depend on the email. Open Purchases and reviews from your account menu to see your order and download your files.

Check these first

1. Look in spam or junk. Search your mailbox for "Your Esano receipt".
2. Look for the sender. Esano sends receipts from orders@updates.esano.com. See emails you get from Esano as a buyer for every sender and subject.
3. Confirm your account email. The receipt goes to the email address on your Esano account. It appears at the top of your account menu. To change it, see change your email address on Esano.
4. Wait a few minutes. The email is sent once your payment is confirmed. See payment pending after checkout if the order itself isn't showing yet.

If you use a mail filter, allow messages from updates.esano.com.

Get your order details without the email

1. Sign in to Esano.
2. Open your account menu and select Purchases and reviews.
3. Find your order. Each section shows "Order E-10482", the date and the Order total.

The page has the same items and download buttons the email links to. See find your order number and receipt.

If Esano couldn't send it

When an email fails to send, Esano tries again. It checks for unsent receipts daily, so a late email is possible. The retry doesn't create a second order.

Still missing?

If your order appears in Purchases and reviews and you want a copy of the receipt, contact Esano support and include your order number and the email on your account. If your order doesn't appear at all, read payment declined or failed.