Listing prices don't include sales tax. When tax applies to your order, it is added on top of your item prices at checkout.
Where you see tax
- Listing page: The price is shown in USD with a note that local taxes are calculated at checkout.
- Cart drawer: Your Subtotal is item prices only. The drawer says taxes are calculated at checkout.
- Payment page: When tax applies, Stripe, which processes Esano payments, works out the tax and shows it before you pay.
- Receipt email: Your receipt lists Subtotal, Tax and Total.
- Purchases and reviews: Each order shows its Order total.
How tax is worked out
Stripe calculates the tax for your order, and Esano collects it as the seller of record. Esano charges sales tax only where it is required to collect it, so some orders have no tax.
Checkout may ask for a full billing address. Tax rates can vary within a state, so the address helps get the right amount.
What counts toward the minimum
The $3 cart minimum is checked against your paid item prices before tax. Tax never helps you reach it. See the $3 cart minimum.
Fees on your order
Your checkout total is your item prices plus any tax. Esano's fee is taken from the shop's sale, not added to what you pay.
Tax and refunds
When Esano approves a refund for a whole item, the refund includes the tax charged on that item. Learn more in full and partial refunds.
Where to find the tax you paid
- Check your receipt email for the Tax line.
- Or open Purchases and reviews from your account menu to see your Order total.
See find your order number and receipt for more. For questions about a charge, contact Esano support.
Common questions
Are taxes included in the listing price?
No. Posted prices don't include taxes. Tax is added on top at checkout and itemized on your receipt.
Why is my tax $0.00?
Esano charges sales tax only where it is required to collect it. If none applies to your order, your tax is $0.00.
Do I get my tax back in a refund?
Yes, for a refund of a whole item. The refund includes the tax that was charged on that item.
Related articles
- Payment methods and currency on EsanoBuying on Esano · Cart and checkout
- The $3 cart minimumBuying on Esano · Cart and checkout
- Find your order number and receiptBuying on Esano · Cart and checkout
- Full and partial refundsBuying on Esano · Refunds and order problems
- Fee and payment rules in Esano's termsPolicies and safety · Marketplace rules
More in Cart and checkout
- Add items to your cart
- Use your cart drawer
- Do I need an account to check out?
- Buy from several shops in one checkout
- The $3 cart minimum
- Claim free downloads
- Payment methods and currency on Esano
- Payment pending after checkout
- Payment declined or failed
- Find your order number and receipt
- Receipt email didn't arrive
- Why can't I check out?
- Too many checkout attempts
- Why an item left my cart
Still need help?
Email customerservice@esano.com or call 888-463-7051 (toll-free). Include your order number if you have one.