Can I review a custom order?

You can't leave a star review for a custom order right now. Esano reviews are tied to listings, and a custom order is a one-off purchase made with a shop, not a listing. Custom orders in Purchases and reviews don't show a Write a review button.

What you can do instead

When a shop delivers your custom order, you give feedback directly to the shop:

1. Open the account menu in the site header, select Custom requests and open your order.
2. Find the Happy with it? section.
3. Select Approve to close the order, or Ask for changes to tell the shop what to fix. The page shows how many revisions are left, if any.

If you take no action, the order closes automatically 7 days after delivery. See get and approve your custom order files for more, or how custom orders work for the full process.

If something isn't right

• Message the shop first. See message a shop.
• For refunds on custom orders, see cancel a custom order and report a custom order problem for the options and deadlines.

Reviewing the listing you started from

Some custom requests begin from a listing that offers personalization. A custom order is bought and paid for separately from the listing, so it doesn't make you eligible to review that listing. If you also bought the listing itself, you can review it the usual way. See who can leave a review.

Why this matters for ratings

Custom orders don't add to any listing's average or the shop's rating, because they have no review. See how star ratings are calculated.

Have a suggestion for reviews on custom orders? Contact Esano support.