Ask for changes to a custom order

After delivery, select Ask for changes to use one of the revisions in your quote. The shop has 3 days to send the update.

How many revisions you have

Your quote lists Revisions with a number, like "2 included". Once files are delivered, Happy with it? tells you how many are left, for example "(2 revisions left)".

Ask for changes

1. Open Your account → Custom requests and select your order. Its status is Files ready for you.
2. Under Happy with it?, select Ask for changes.
3. In Ask {shop name} for changes, write what should change under What should change?. Use 10 to 1,500 characters. For example: "Could the table numbers be a bit bigger?"
4. Check the note that says "Uses 1 of your N revisions left."
5. Select Send to {shop name}.

The button stays off until your note is at least 10 characters. You'll see "Sent to {shop name}."

What happens next

• The status becomes In progress, and your request page says "{shop name} is working on your changes".
• The shop has 3 days to send the update. Due shows the date.
• When the shop delivers, you get "Your custom files are ready" again. The new files appear as Delivered files · revision 1.
• The 7-day review starts again from the new delivery.

If the shop is late with the update, see What to do when a custom order is late.

When you have no revisions left

Ask for changes is replaced by Message {shop name}. Message the shop to ask whether it can help.

Revisions or a problem report?

Use a revision for changes you'd like. Use Report an order problem when the delivery is broken or doesn't match the agreed brief. That includes corrupt files, missing files, and work materially different from the brief. The shop owes corrective work for those problems even if your quote included zero revisions. See Report a custom order problem.

Artistic preference alone isn't a material failure when the shop met the agreed brief.

For the full flow, see Get and approve your custom order files.