Message a shop on Esano

Click Message shop on a listing page or a shop page, sign in if asked, then type your question and send it. The shop's reply shows up in Your account → Messages.

Message a shop from a listing

Use this when your question is about one file.

1. Open the listing on esano.com.
2. Scroll to the Meet the shop section.
3. Click Message shop.
4. If you're signed out, sign in when the Sign in to message window opens. The message panel opens when you're done.
5. Type your question in Write a message.
6. Press Enter or click the arrow button to send. Press Shift + Enter for a new line.

The panel shows an Asking about card with the listing's title and price, so the shop knows which file you mean. Before you write, check the two links under You might find your answer faster here: Questions about this download and License options. Many questions are already answered there. For license basics, see Esano license types explained.

Messages are plain text, up to 2,000 characters. See What you can send in a message.

Message a shop from its shop page

1. Open the shop's page on Esano.
2. Click Message shop in the shop header.
3. Write and send your message the same way.

Your message isn't tied to a listing this way.

Message a shop about something you bought

1. Go to Your account → Purchases and reviews.
2. Find the order. Each order is headed Purchased from and the shop's name.
3. Click Message shop in that order's header.

For a custom order, the Message shop button is also on the request page. See How custom orders work for how requests work.

What happens after you send

You'll see "Sent to" and the shop's name. The shop's reply appears in the panel and in your Messages. If you turned message emails on, Esano also emails you when the shop replies. See Get an email when a shop replies.

Your first message to a shop starts a conversation. Every later message goes into that same conversation, whether you send it from a listing, the shop page, or Messages.

If you don't see Message shop

The button is hidden for people who run the shop, such as the owner and team members. If you try to message your own shop, Esano says "This is your shop."

If a message won't send, see Fix a message that didn't send.