Get and approve your custom order files

When a shop delivers your custom order, Esano emails you "Your custom files are ready". Download the files from your request page or from Purchases and reviews.

Download your files

1. Open the email and select Get your files, or go to Your account → Custom requests and select your order. Its status is Files ready for you.
2. Find Delivered files.
3. Select Download next to each file.

You can also open Purchases and reviews, find the order and select Download next to the file. Select View custom order to go back to the request.

Each time you select Download, Esano makes a new link that lasts about a minute (see Do Esano download links expire?). If it times out, select Download again. To open the files, see Open the files you downloaded.

Approve or ask for changes

Delivery starts a 7-day review. The section Happy with it? on your request page tells you the day it closes automatically. You can:

• Approve: the order becomes Completed.
• Ask for changes: send the shop a note about what to change. See Ask for changes to a custom order.
• Do nothing: the order completes by itself 7 days after delivery.

If no revisions are left, Ask for changes is replaced by Message {shop name}.

After the order completes

The page says "Completed" with the date. Your files stay on the request page and in Purchases and reviews, ready to download again. Custom orders don't get a star review. See Can I review a custom order?.

When the shop sends revised files

Revised files show as Delivered files · revision 1, revision 2 and so on. Earlier versions are saved under Earlier versions.

What you can do with the files

The quote's License row says what you can do with them: Personal, Commercial or Extended. See Licenses for custom orders.

Problems with the files

If a file is missing, corrupt, unusable or very different from your brief, see Report a custom order problem. Do this within 7 days of delivery.

Files are not available to download if the order was cancelled or refunded.