Report a question on a listing

Select Report below an answered question in Questions about this file to flag it for Esano. This reports the question, not the whole listing or a private conversation.

Send a question report

1. Open the listing on Esano.
2. Find Questions about this file and the answered question you want to report. Expand the list if needed.
3. Select Report under that question.
4. Sign in if asked.
5. In Report this question, choose a reason under What’s wrong with it?:
   • Spam
   • Contact info
   • Off-topic
   • Other
6. Select Report.

Esano shows "Thanks, we’ll take a look." The form has no details or attachment field. If the issue needs more context, email customerservice@esano.com with the listing link and the question you're referring to.

If the report doesn't send

• "Choose a reason." means you need to select one of the four options.
• "You’ve already reported this question. Thanks, we’ll take a look." means your earlier report is already saved.
• "That question is no longer there. Reload the page." means it is no longer available to report.
• If Esano asks you to sign in again, sign in and retry.

Esano doesn't promise a review deadline or a specific outcome. Its content standards apply to public questions as well as other posts.

Use a different report for other problems

• For the listing's files, description or seller, see report a listing or shop.
• For a private message, see report a message or conversation.
• For an order refund, see request a refund. A question report doesn't request a refund.