To pay, open your request, tick the agreement box and select Accept and pay. You pay the full quoted price up front through a separate checkout, not your cart.
Accept and pay
- Open Your account → Custom requests and select the request with the status Quote waiting for you.
- Check the quote under Quote from {shop name}. See Review a custom order quote.
- Tick the box that starts "I agree to the quoted brief." It explains that:
- Before the shop records starting work, you may cancel for a full refund.
- After it, a change of mind is not refundable.
- Seller cancellation, non-delivery and material problems are still covered.
- Your mandatory consumer rights still apply.
- Select Accept and pay with the price on it. The button changes to Opening checkout….
- Pay on the checkout page. Checkout is in US dollars and accepts only US-issued cards at launch. See Payment methods and currency on Esano.
The Accept and pay button stays off until you tick the box.
After you pay
You return to your request page. For a few seconds it may say "We're confirming your payment with Stripe. This page updates in a few seconds." Then the status becomes In progress.
You also get an email receipt with your order number, with a button back to your request. Your files don't download right away. They arrive when the shop delivers.
The progress bar now shows Paid. The due date is the day you paid plus the number of days in the quote. Your request page shows Due with the date.
What your payment covers
Your payment covers the brief, files, revisions and license in the quote. The quote is locked once you pay. The shop then records a start notice before work begins. See What the start notice means.
If checkout doesn't work
- The checkout page timed out. Go back to your request and select Accept and pay again, as long as the quote hasn't expired.
- "This quote has expired." Ask the shop for a new one.
- "{shop name} can't take payments right now." Message the shop to sort it out.
- "Too many checkout attempts." Wait 10 minutes and try again. See Too many checkout attempts.
- "You can't buy from your own shop" or "You can't buy from a shop you help run." Esano doesn't allow these orders.
- Your page still says "confirming" after a few minutes. Refresh. If it doesn't update, see Payment pending after checkout or contact Esano support.
For tax on regular orders, see Sales tax at checkout. For canceling, see Cancel a custom order.
Common questions
Do I pay for a custom order in my cart?
No. A custom order has its own checkout for the exact quoted price, separate from your cart.
Which cards work for a custom order?
Checkout is in USD and accepts only US-issued cards at launch.
When is the work due after I pay?
The quote says "Within N days of paying". Your request page then shows the due date.
Related articles
- Review, decline or renew a custom order quoteBuying on Esano · Custom orders
- What the start notice means on a custom orderBuying on Esano · Custom orders
- Cancel a custom orderBuying on Esano · Custom orders
- Payment methods and currency on EsanoBuying on Esano · Cart and checkout
- Payment pending after checkoutBuying on Esano · Cart and checkout
More in Custom orders
- How custom orders work
- Find shops that take custom orders
- Send a custom order request
- Why can't I send a custom order request?
- Find and track your custom requests
- Review, decline or renew a custom order quote
- What the start notice means on a custom order
- Cancel a custom order
- What to do when a custom order is late
- Get and approve your custom order files
- Ask for changes to a custom order
- Report a custom order problem
- Emails you get about custom orders
Still need help?
Email customerservice@esano.com or call 888-463-7051 (toll-free). Include your order number if you have one.