Get a custom order quote through Messages

A shop can send you a custom order quote from an existing conversation, even if you haven't submitted a request form. Review it in Custom requests. Nothing is charged until you accept and pay.

Find the quote

1. Open Your account → Messages and select the shop's conversation.
2. Open the custom order card or request link in that conversation.
3. Or open Your account → Custom requests and find Quote waiting for you.

Esano also emails you {shop name} sent you a quote: {price} with a View quote button. A request created this way records Started from Messages in History.

Check what you're agreeing to

The shop's quote sets the price, delivery time, included revisions, license and file types. Read the description of the work before you pay. The quote becomes locked after payment.

If your earlier messages and the quote don't agree, use Ask {shop name} to resolve the difference first. See review a custom order quote.

Accept or decline

• To accept, tick the agreement box and select Accept and pay. Complete the separate custom checkout, not your cart. See pay for a custom order.
• To refuse, select Decline quote and choose a reason. Nothing is charged.
• If you don't pay within 7 days, the quote expires. A quote reminder doesn't mean you owe money.

After you pay, the same custom order process applies: the shop records its start notice, delivers files, and you approve or use included revisions.

If you didn't ask for the work

Don't accept a quote you don't want. Decline it, and use Message shop if you need to explain. If the conversation is spam, harassment or asks for payment outside Esano, report the conversation.