Your custom requests are in Your account → Custom requests. Each request shows its status, the shop and the next step.
Open your requests
- Select your avatar at the top of any Esano page to open the account menu.
- Select Custom requests.
A number next to Custom requests means that many requests are waiting on you, like a quote to answer, a delivery to review or a new due date to answer.
The list
The page has three tabs:
- Open: requests waiting for the shop, quotes to review, and work in progress
- Delivered: files already sent, including ones waiting for your approval, and completed orders
- Closed: declined, cancelled, expired and refunded requests
Each row shows the request name, the shop, the quote price, the status, when it was last updated and one button.
Status labels
- Waiting for the shop: the shop has up to 3 days to reply
- Quote waiting for you: review it, then accept or decline
- In progress: you've paid and the shop is working
- Changes in progress: the shop is working on changes you asked for
- New date to answer: the shop asked for more time
- You asked to cancel: your cancellation is with Esano for review
- Files ready for you: the shop delivered, and you can approve or ask for changes
- Completed: the order is finished
- Declined, Cancelled, Expired, Refunded: the request closed
The row button changes with the status: Review quote, Review files, Answer, View files or View. It turns dark when it's your move.
Inside a request
Select a request to open its page. It has:
- A progress bar: Requested, Quote, Paid, Delivered, Done
- A Message shop button that opens your conversation in Messages
- The next step for you, like Accept and pay or Approve
- Delivered files, once the shop delivers
- What you asked for, Request details and Reference images
- Your quote, once you've paid
- History, a list of every step with its date and time in UTC
Files in Purchases
Once a shop delivers, the order also appears in Purchases and reviews. Select View custom order there to return to the request. See Get your custom order files and Find and search your purchases.
If a request isn't in the list, check you're signed in to the account you used to send it.
Common questions
Where do I find my custom order?
Open your account menu and select Custom requests. Delivered files also appear in Purchases with a View custom order button.
What does the number next to Custom requests mean?
It counts requests waiting on you, like a quote to answer, a delivery to review or a new due date to answer.
Related articles
- How custom orders workBuying on Esano · Custom orders
- Review, decline or renew a custom order quoteBuying on Esano · Custom orders
- Get and approve your custom order filesBuying on Esano · Custom orders
- Emails you get about custom ordersBuying on Esano · Custom orders
- Find and search your purchasesBuying on Esano · Downloads and files
More in Custom orders
- How custom orders work
- Find shops that take custom orders
- Send a custom order request
- Why can't I send a custom order request?
- Review, decline or renew a custom order quote
- Accept and pay for a custom order
- What the start notice means on a custom order
- Cancel a custom order
- What to do when a custom order is late
- Get and approve your custom order files
- Ask for changes to a custom order
- Report a custom order problem
- Emails you get about custom orders
Still need help?
Email customerservice@esano.com or call 888-463-7051 (toll-free). Include your order number if you have one.